PainFreeClinic Privacy Policy
This privacy policy explains how PainFreeClinic processes personal data in connection with our services in pain management and functional medicine. We process your data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
1. Data Controller
PainFreeClinic
Sandefjord Health Park
Skiringssalveien 20
3209 Sandefjord
Contact us if you have questions about privacy:
Phone: 33 44 82 10
Phone hours weekdays 08.30 – 09.30
E-mail: michaelballke@yahoo.no
The data controller is:
Dr. Michael Ballke, specialist in general practice and specialist in neural therapy.
2. What personal data we process
We may process the following types of personal data:
Name and contact information (phone number, email address)
Information you provide in connection with appointments or requests
Health information necessary for medical assessment and treatment
Medical record information in line with the Patient Records Act
Technical data from our websites (e.g. cookies, IP address, browser information)
Health information is processed in accordance with the rules of the Health Personnel Act and is subject to a strict duty of confidentiality.
3. Purpose of the processing
The information is used for the following purposes:
To offer safe and professionally sound medical treatment
To handle appointments and inquiries
To manage patient records in accordance with legal requirements
To improve our services and websites
Communicating relevant information to patients
We only process data that is necessary for these purposes.
4. Basis for processing
PainFreeClinic processes personal data based on the following legal bases:
Consent, when you voluntarily contact us or submit information
Appointment, when you receive healthcare services from us
Legal obligation, for record keeping and storage pursuant to the Health Personnel Act and the Patient Records Act
Legitimate interest, in the operation, security and improvement of our digital services
5. Storage and storage of data
Patient records are stored in accordance with applicable legislation.
Administrative inquiries and emails are stored for as long as necessary to handle the request.
Technical data from the website is stored in accordance with our routines for security and operation.
Data is not stored for longer than is necessary for the purpose.
6. Sharing of personal data
PainFreeClinic does not share personal data with third parties unless:
there is explicit consent,
it is required by law, or
it is necessary to deliver health services (such as lab results or referrals).
All partners are subject to strict requirements for confidentiality and information security.
7. Your rights
As a registered person, you have the right to:
Access to what information we hold about you
Correction of incorrect or incomplete information
Restriction of processing in certain cases
To object to processing that takes place on the basis of legitimate interest
To request deletion where possible under applicable health legislation
Health information and patient records cannot be deleted if retention is required by law.
To exercise your rights, contact us by email or phone.
8. Cookies
Our website may use cookies for:
Technical operation of the site
Visitor statistics
Improving the user experience
You can manage or disable cookies in your browser.
9. Security
PainFreeClinic takes information security seriously. We protect your information through:
Secured computer systems
Access control
Encrypted communication where appropriate
routines in accordance with current health legislation
10. Changes to the Privacy Policy
This Statement may be updated as necessary. A new version is always published on this page.
11. Contact Information
PainFreeClinic
Sandefjord Health Park
Skiringssalveien 20, 3209 Sandefjord
Phone: 33 44 82 10
Phone hours weekdays 08.30 – 09.30
E-mail: michaelballke@yahoo.no